FAQ
❓ ZeloHaven FAQ – Shipping, Returns & Orders
Welcome to the ZeloHaven Frequently Asked Questions (FAQ) page. Here you’ll find quick answers about shipping, returns, order tracking, and payments. If you can’t find what you’re looking for, our customer support team is happy to help.
🛍️ Ordering with ZeloHaven
Q: How do I place an order on ZeloHaven?
A: Simply add the products you love to your cart, proceed to checkout, and complete payment. You’ll receive an email confirmation once your order has been placed successfully.
Q: Can I change or cancel my order?
A: Orders can only be modified or canceled before they are shipped. Please contact us right away if you need to make changes.
🚚 ZeloHaven Shipping Information
Q: How long does shipping take with ZeloHaven?
A:
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United States: 7–14 business days
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International: 10–20 business days
Shipping times are estimates and may vary slightly depending on customs and courier processing.
Q: How much does shipping cost at ZeloHaven?
A: Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions—be sure to check our homepage for current offers.
Q: Will I receive tracking information for my order?
A: Yes. Tracking details will be uploaded as soon as your order ships. You can check updates anytime on our Track Your Order page.
📦 ZeloHaven Orders & Tracking
Q: When will my order be processed?
A: Orders are processed within 1–3 business days before shipment.
Q: My tracking number isn’t working—what should I do?
A: It may take up to 48 hours for tracking information to update in the system. If it still doesn’t show updates, please contact our support team.
🔄 ZeloHaven Return Policy
Q: What is ZeloHaven’s return policy?
A: We accept returns within 30 days of delivery. Products must be in original condition, unused, and with all packaging included.
Q: How do I start a return with ZeloHaven?
A: Contact us at zelohaven@gmail.com with your order number, and our team will provide you with return instructions.
Q: How long does it take to get a refund?
A: Refunds are processed within 5–7 business days after the returned item has been received and inspected.
💳 Payments at ZeloHaven
Q: What payment methods are accepted?
A: We accept Visa, MasterCard, American Express, PayPal, and other secure payment options listed at checkout.
Q: Is shopping at ZeloHaven safe?
A: Absolutely. We use encrypted and secure payment gateways to protect your personal and financial information.
🌍 General Questions
Q: Does ZeloHaven ship internationally?
A: Yes, we ship worldwide. International delivery typically takes 10–20 business days depending on your location.
Q: How can I contact ZeloHaven customer service?
A: You can email us anytime at zelohaven@gmail.com, or use the contact form on our Contact Us page. We aim to respond within 24 hours.
✨ At ZeloHaven, our goal is to make your shopping experience smooth and enjoyable. Whether it’s shipping, tracking, or returns, we’re here to support you every step of the way.